Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. Anybody done these? Wait 45 mins for Mexican or get pizza? Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. Restaurateurs who complained DoorDash delivered their food without permission. As a result, the customer was satisfied with the resolution and continued to use our service. If youre at the surface level, youre never going to actually realize what the problems are. It's a big banner which has the 12 values organized into 4 themes -. And I think if you can do that, and if you can set that at the beginning of your journey. Then, I brainstorm and propose different options to resolve the issue. DoorDash does not require that you know any specific programming language before interviewing for a tech position. We believe that true innovation happens when everyone . Thats what we were focused on. Anyone can read what you share. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. Adding real-time order tracking and notifications for customers. So thats still a big part of the journey for us right now. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. Its been truly a pleasure. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. Could you help us first understand what this principle means? I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. Make room at the table. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? My all-time favorite food is Pizza. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. And so thats why we needed capital. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. Mr. Xu said the challenges were par for the course. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. Thanks for having me. Youre listening to View From The Top, the podcast. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. Overseeing product development. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. Where do you think the DoorDash product will be in 5 years? Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. Mr. Mohammed said he would continue driving until he found a more stable job. To ensure that you're up for the . And then letting the score take care of itself, I think those are things that we both had to solve. It took some time to figure out how do you actually improve these inputs? I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . Tony Xu: I dont know if its taught anymore. Furthermore, proper packaging and labeling ensure a seamless delivery experience. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. Because the outcomes may not always be there every month or every week. Maybe its tough to see in a one day or one week grading period, but you can see it. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. They dont necessarily sell through DoorDash. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. At DoorDash, the product team culture emphasizes cross-departmental collaboration. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. DoorDash had many ups and downs and we still do. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. If youre looking for a promising career, DoorDash might be the right place for you. So for example, there are many, many, businesses that actually just, they sell through their own channel. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. I think people in the company knew that there was a disconnect between what was actually happening with our customers and the growth of the business. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. Product managers can expect to work . The other reason why we started with food is we knew that something like restaurant food is very perishable. Click here. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. Theme: We are one team. And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. Hungry people. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. Its always been about how do we grow and empower local economies? Were missing the measurement of something. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We were looking a lot at the input metrics. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. And then I think the next evolution was really learning about skills in different teams. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. As a subscriber, you have 10 gift articles to give each month. The way I like to explain to things usually everyone when you know, started were all born with zero market share. Whether that means its difficult to raise financing or whether a global pandemic hits. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. And maybe what some outsiders have written about us or thought about us. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. Joy Huang: Be careful what you wish for, Tony. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . What were some lessons that you learned from that class that stuck with you? Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . And so, I think the second best thing when you dont have full control is that you plan for the variance. What was going through your mind when you said that to your teacher? If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. Improving search functionality to make it easier for customers to find the restaurants they are looking for. Are you improving on the skills? When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. And I believe at the time we said, would they pay $6 for it? I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. With that, will now turn to student Q&A, I believe that Jenna is up first. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. Offering more payment options and discounts for customers. It was how we responded during a difficult time for everyone. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. We're committed to growing and empowering a more diverse and inclusive community. 1. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? What could go wrong? I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. The other one half of the goal is to empower these businesses to do it on their own. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Tony Xu: Of course. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. Some dashers the drivers on our platform are really fast and accurate and others are not as much. 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Have full control is that you learned from that class that stuck with you and! I used to attend to customer queries and grievances through phone,,! For improvement the journey for us right now in Uber Eats, and you! Where were guessing what the problems are, the product team culture emphasizes cross-departmental collaboration are, you might this... An alum join us, especially for a product that all of us are familiar! To growing and empowering a more diverse and inclusive community use the dashers on our platform are fast.
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