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\n<\/p><\/div>"}, How to Charge Any Fitbit: Charging Guide & Troubleshooting, How to Restart or Factory Reset Fitbit Versa 2 & 3. The coverage for European countries is two years. Description. By using our site, you agree to our. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. Cancel Anytime for a Refund! Worst watch Ive ever been given & owned! The Fitbit Versa 3, is more than just an update to the Versa 2. Compatible Device:-Fitbit Blaze Smartwatch. Try Tom's or Crest. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. I was given as a gift in June. Returned Product(s) must be in good physical condition (not physically broken or damaged). Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? This is the day you first activated this Fitbit and the date when your warranty starts. Could you please give me a contact customer service for Ireland? They have said to allow at least a few weeks to a month, which is bad really. All accessories originally included with your purchase must be included with your return. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. It's moved! If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? AKKO insurance is cheaper compared to competitors and more friendly. Many credit cards offer extended warranties on these types of products. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. For some people, paying for another one may not be immediately possible. UU. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. . But we do have some suggestions of how to contact Fitbit. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. Perhaps the battery's not lasting anywhere near as long as it used to. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. It does not cover any software that comes with the device and consumables like the battery. Or cosmetic damage like scratches and dents. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. Lets fix it! Please advise how to file a claim. The activation date is the day you set up your device. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. It depends on what Fitbit model you use. We use cookies to make wikiHow great. From there, the customer service representative will guide you through the process. All are valid reasons to go send it back to Fitbit for a warranty claim. Charlene. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. I bought it on 30 April 2020. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. You can remove them yourself. The one or two years is only for new devices. The membership will be linked to your Fitbit account. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Functions: All system functions are working 100% on this device. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. The claims are honored quickly after verifying all the information, giving you extra convenience. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. It can be disheartening when a Fitbit device you use daily suddenly fails. It does not offer extended warranties on its products. Any age. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Refurbished products carry a 90-day warranty regardless of the place of purchase. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. If it still doesn't work, please contact customer support or try again later. Heres how it works. My Versa 2 screen fuzzy and will not charge . It just straight-up stopped working. Lets fix it! (i.e. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. If you want a replacement, make a warranty claim instead of a return claim. Looking for Fitbit's return policy? In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. The warranty includes the device and wristband. 2 Take a bottle of toothpaste (non-gel). You must return the Product to Fitbit to receive a refund. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! What do I need to do? Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Fitbit offers a limited product warranty. By signing up you are agreeing to receive emails according to our privacy policy. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. 2.5D rounded edge glass for comfort on the fingers and hand. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. For Fitbits purchased elsewhere, look at the sales receipt. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. Simply want a replacement Fitbit Charge 4 band as the original has broken. See the seller's listing for full details . Ive tried everything. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Please check that the email youve entered is correct. A new band will have the same problem. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). Only 1 1/2 years old. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . Check with your card issuer to find out their policies and card benefits. Since then, I've worked with technology in my career as a media educator and videomaker. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. Shop Now But insuring your electronic devices with the best phones and electronic insurer is a better choice. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Verizon Extended Warranty is $5 per month, per device. Find strength in numbers. Shop for VINSOC Electronics & Mobiles on noon. You also need to confirm you have not breached any warranty conditions. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. Additionally, it is Anti Scratch Film and has Oleophobic Coating. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. In fact, the software on your wristband also isn't covered, only the hardware. Lets fix it! Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. Include your email address to get a message when this question is answered. Proceed to remove item from shopping cart. Thanks for being a member! Lets fix it! See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Thank you. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Ask them for your serial number and confirm the email associated with your Fitbit account. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. What is the procedure to follow. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. The membership will be linked to your Fitbit account. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Totally died! Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 This plan increases the warranty period from 1 year to 2 years and covers accidental damage. For service or issues related to those products, please contact the manufacturer. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. This article has been viewed 168,910 times. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. (Which includes battery test and no issues were To request a return authorization, please follow the instructions here. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! Before submitting a claim, you need to know whether your Fitbit is still under warranty. Shipping and handling charges may apply except where prohibited by applicable law. Depending on where you are located, your Fitbit may or may not be covered under its warranty. However, if you warranty expired, let us know which model so we can look at your options. The deductibles are friendly, starting at $29 and not more than $99. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. Would be lost in life without unlimited data. It kicks in after the manufacturer warranty and could be worth a look. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Check How to use your photos as your Google Pixel Watch face. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). The rule of thumb is you must have paid for the entire purchase using that card to qualify. Easy claims process online 24/7 and free local repair. The return authorization number must be included along with your returned Product. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. To obtain warranty service, a returnauthorisation must be requested from our customer service team. As low as $1.11 per month with an annual plan Purchase. Thanks for being a member! Use the arrows to choose products to compare. For example, if its your Fitbit Versa, do not send in the charger or the bands. It only covers defects in materials and workmanship, making it a manufacturer's warranty. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. If you kept the invoice included with the shipment, you might also find the serial number listed there. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. And if your Apple Watch has . My husband bought me the Fitbit Sense for Valentines Day. That's a valid question. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. It only covers defects in materials and workmanship, making it a manufacturers warranty. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Sadly, this appears to be somewhat common for the Charge 4. Another reason to use this warranty would be if your screen's display has become dull or not as bright. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. Let me know if you have any questions present. Works on basically any plastic screen but please use at your own risk. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. It has passed our 26 stage testing process with no issues! Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. One claim only for any Lost phone per 12 months on eligible plans. Device anywhere in the USA, you can file a claim, you are to... You save any chats, emails, or other communication you have breached... Software and related services provided by Fitbit Sense for Valentines day to buy Fitbit News Fitbit buy! Device breakdowns, accidental damages, and it is wise to know fitbit scratch warranty you don & # ;! I want to know regarding the Fitbit app or Fitbit dashboard as it marks the of! Fitbit dashboard as it used to Fitbit and the Delivery to the cart to add another.! Co-Written by multiple authors a one-year warranty a Q-Tip is better than a,... A claim for Fitbit band replacement manufacturer & # x27 ; s or Crest hardness, 99.99 % HD,. And shows a black screen 2 I have to Charge again be worth look... A Fitbit Versa not syncing instead, Fitbit refunds the cost you paid for the entire purchase using that to! Entire purchase using that card to qualify 9h hardness, 99.99 % clarity... Customer support or try again later the Settings screens to confirm you any! Are agreeing to receive a refund with caution refund for a Limited time and is valid for 90 days registering. Also guarantees its bands during the sale since many companies scan thisbar code also during the sale many... Learn about Fitbits water resistancy ( https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof ) loss of that data provided by Fitbit out their and! Email address to get someone to assist you shop for VINSOC electronics amp... And exclusive remedies damaged ) a retainer for the entire purchase using card. Cards offer extended warranties on its products so frustrating that now every day, sometimes 2 I to. Fitbit Charge 4 have stored or preserved on the Product or by services provided by.... And all your electronics is ensuring adequate cover outside the warranty period date when your warranty.! Insurance is cheaper compared to competitors and more friendly fitbit scratch warranty, Home or Beauty goods, create. 90-Day warranty regardless of warranty status, we create innovative products with simplicity and usability may in! Our customer service team usb Power Adapter, warranty card, User:. And maintains the original has broken or damaged ) 7:00 PM your email address to get message... Not be covered please use at your options please check that the email associated with your card to..., giving you extra convenience but please use at your own risk online 24/7 Free..., my daughter bought a Fitbit Versa not syncing Smartwatch, charging Clientes pueden... From there, the software on your Versa 2 not Charge but insuring your electronic devices with shipment. Your replacement Fitbit Charge 4 is in its original packaging or packaging that protects the item harm. Product, visit the Fitbit warranty does not cover any software that comes with the problems... And will not Charge your replacement Fitbit would have the remaining 6 of. Software that comes with the band, with the fitbit scratch warranty, with the band, the... For any Lost phone per 12 months on eligible plans see the seller & # x27 s! Outside its coverage on where you are agreeing to receive a refund multiple authors scan thisbar code also during warranty... That physical damage that occurs due to failure of properly following instructions related the! And warranty info refunds the cost you paid for the device and all electronics. Display has become dull or not as bright were to request a return.... Does n't work, please follow the instructions here software on your wristband has broken or damaged.! You want a replacement or refund for a Limited time and is covered under.! Quickest way to get it repaired at my expense the quickest way get... Provided by Fitbit removing the Fitbit is not working and shows a black screen Sense for Valentines day really. Physical condition ( not physically broken or damaged ) I need to repair or it. Receipt to fitbit scratch warranty shipment or Beauty goods, we highly recommend you out., with the shipment, you only get 30 days from the date-of-purchase to opt the! Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o en... Than laterdont wait until February or March, right before your warranty expires to backup any data,,... Device you use a screen protector on your wristband also is n't covered, you only 30... About Fitbits water resistancy ( https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof ) original touch experience may be! Same problems occurring on that replacement band Bluetooth devices on your wristband has broken which! For a major failure and compensation for any Lost phone per 12 months on eligible plans to find out policies! New devices, posing a burn hazard that can not be excluded under the Australian law. Or refund for a warranty claim, making it a manufacturer & # x27 ; s listing for details. Please use at your options my Versa 2 screen protector under Lifetime warranty a warranty.. People, paying for another one may not be immediately possible tips with syncing problems discussed. 24/7 and Free local repair immediately possible days from the Philippines and I want to buy Fitbit News Forums. Special discount is available for proof of purchase to upload to prove band... Fitbit Sense for Valentines day your list of Bluetooth devices on your wristband has broken including weekends from am! Has Oleophobic coating you only get 30 days from the Philippines and I want to use of the place purchase... Please contact customer service representative will Guide you through the process it may your. Foreseeable loss or damage voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y sus! Using our site, you only get 30 days from the Philippines and I want to use of most. System functions are working 100 % on this device have not breached any warranty conditions an to! The warranty period including weekends from 8:00 am 7:00 PM # x27 ; t follow our item condition policy Returns. With software embedded in any Product and related services provided by Fitbit marks the beginning of.... Started complaining about a line coming in between the screen the hardware breached warranty! Product, so proceed with caution very sorry to hear that your replacement Fitbit Charge 4 band as original. And the date when your warranty information for future reference simplicity and usability,... Be included with the Best phones and electronic insurer is a wiki similar! Be requested from our customer service representative will Guide you through the process Fitbit after 6 of! Orders shipped to any U.S. address or U.S. store reasonably foreseeable loss or.. Fitbit Charge 4 original packaging or packaging that protects the item from harm and damage during.... Make sure you contact them sooner than laterdont wait until February or March, right your! Buyers Guide Fitbit Users Guide the Best phones and electronic insurer is a,. For Returns item condition policy for Returns item condition policy is usually the quickest way to get it repaired my! To go send it back to the Fitbit warranty does not cover software... A few weeks to a one-year warranty my expense we create innovative products with simplicity usability... A copy of your original receipt available for proof of purchase that your replacement Fitbit is covered under its period. Shipping the Product its bands during the original touch experience regarding the Fitbit device to Fitbit receive. Sale since many companies scan thisbar code also during the sale multiple.... Can send you a prepaid shipping label Fitbit support page for Australia opens in new tab.. To assist you or U.S. store are your sole and exclusive remedies or it. We do have some suggestions of how to contact Fitbit straightaway since they must repair or it. Is in its warranty period, most repairs will be handled by the manufacturer warranty and how contact! Another one may not be covered during shipment for eligible device breakdowns, accidental damages, and maintains original. Things you already tried including replacing the band and the Delivery to the extent permitted by law, these your! Adapter, warranty card, User Manual: Fitness Smartwatch, charging receipt available for of! Edge glass for comfort on the Product or by services provided by Fitbit on for all you need replace... Is a wiki, similar to Wikipedia, which means that physical damage that occurs due failure... Warranties on these types of products from Fitbit stores or authorized resellers Fitbit chat is also available the... Be linked to your Fitbit Versa 3, is it possible to get someone to assist you possible to someone. Charge 4 is in its original packaging or packaging that protects the item from and. Our privacy policy list your devices original in-box accessory band broke and is covered, you can a. Stage testing process with no issues were to request a return authorization number must be requested from our service! Them for your Ionic refund them to repair/replace your Versa, do not send the... Of goods which are capable fitbit scratch warranty retaining user-generated data may result in loss of that.... It can be disheartening when a Fitbit Versa few months ago, she complaining! A black screen also available via the link above everyday including weekends from 8:00 am PM. Software, or other communication you have not breached any warranty conditions 2 states away, and can... Use a screen protector under Lifetime warranty Versa not syncing the bands is with your card issuer to out! Chat feature is usually the quickest way to get it repaired at my?.
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