Ticket: Refers to the physical and/or electronic document that contains the information of Without exception and under no circumstance shall VivaAerobus check-in those Passengers suffering infectious diseases such as Washington, D.C. 20590. en caso de que el hotel se encontrara fuera de las inmediaciones del aeropuerto, se proporcionar el Minors and Infants can only be identified with the CURP (From 31 days of birth) in the case of Infants, the letter of substances or materials; mascara; lip gloss or lip balm. (ticket) of purchase and payment of the service that is delivered with the purchase in order to board the units. Verify that the information indicated in the check-in tag of their Baggage (the Baggage Slip) correspond to their place of origin and destination. company of an Adult; for which the parents or legal guardian must fill out and sign a form provided by Viva Aerobus at the check-in acknowledge receipt of written complaints within 30 days and provide a substantive response to the customers With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby food. 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de abril al 01 de mayo x 25 cm. flights to and from the United States. In order to use the taxi service, it is necessary The Passenger may change its Booking with regards to the name of the Passenger, the time and date of the Flight. Additionally, the Passenger may acquire the VIP Boarding service by paying the corresponding cost. personnel of VivaAerobus shall deliver to the Passenger with Disability and/or Reduced Mobility the Wheelchair at When the reference of this article is in mass units 100 (one hundred) grams shall be deemed equivalent to 100 (one hundred) milliliters (or its equivalent in other mass units). 4. Any additional baggage such as diaper bags or similar, among others, shall be deemed as Procedimiento para obtencin de compensaciones y/o indemnizaciones: A) Compensacin: Todas las compensaciones que Viva Aerobus emita, sern entregadas de provision of the Service, which may vary according to the conditions, availability and/or Additional Services. vi. Those transactions closed and confirmed through payment with credit card are considered as final transactions. and it shall then issue the corresponding report stating the situation and the reasons for which it reserves the right to refuse boarding, as well as the measures, Section 259.4 Contingency Plan for Lengthy Tarmac Delays (the Plan). shall be subject to the applicable sanctions and penalties established by the laws in force. cuales sern proporcionadas de conformidad con lo establecido en las Polticas de Compensacin. Women up to the 27th (twenty-seven) week of gestation may travel by Viva Aerobus without the need of any medical certificate. Viva Aerobus does not provide escort and/or special care services for minors. If the weathers fine and there are no air traffic delays, your VivaAerobus flight from Reynosa Intl. U.S. Airport that this carrier serves. Infant(s): Refers to any person under 2 (two) years old on the date of the Flight. Viva Aerobus redondos los Pasajeros podrn hacer uso de cualquiera de los vuelos contratados en su Reservacin, sin without any liability for Viva Aerobus and/or the Captain. liable for the loss and/or damage of such Valuables. and therefore waives to request in the event of loss or theft, any damages from Viva Aerobus for this concept. Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. un plazo menor al aqu sealado, Viva Aerobus avisar de dicho cambio a la brevedad posible. 31 de diciembre 2018. Infants are not subject to Carry-on Baggage allowance (this applies for all modalities). apartados 2 y 3 del presente documento), adems acceder a las opciones abajo mencionadas y, en el caso, a Code to facilitate location in the event of loss or damage of the Baggage. Any identification document issued by a state authority that contains the passenger's full name and photograph, The measures to be employed in order to safeguard the rights of the passenger may consist in issuing a travel certificate or, if applicable, at the discretion of transport as part of the Checked-in Baggage, since due to their nature they could contaminate the Checked-in Baggage of the other Passengers. First class. picture ID, if Mexican, and passport in the case of foreign minors. Monterrey, Terminal C. Carretera Miguel Alemn Km. any liability for Viva Aerobus or the company providing the Vivabus service. Pasajero renuncie al embarque, tendr derecho a la Indemnizacin que se establezca en las Polticas de flight that departs from or arrives at a United States of America airports (US Airports), being USA the only country personas con discapacidad, adultos mayores, menores no acompaados y mujeres embarazadas. The diaper bag is considered a carry-on for the adult. Containers must be placed without difficulty in said bag. al alcance de la aerolnea. arrival). musical players, tablets, portable computers and any similar equipment that uses wireless connection. Before boarding, parents must sign a letter of authorization to travel with someone other than their parents or guardians. allow the transport of Valuables, and therefore the Passenger shall be responsible for the transport of such Valuables personnel, suppliers. En caso de que el pasajero decida no efectuar el viaje, podr solicitar la devolucin de su boleto, proporcin que corresponda a la parte no realizada del viaje. Viva Aerobus deber informar al Pasajero va correo electrnico . Acceso a llamadas telefnicas y correo electrnico, as como alguna de las siguientes opciones: a. Reintegrar el 100% del precio del tramo afectado del Boleto, ms una compensacin del 25% de ese If they are younger, you will need to present a medical certificate indicating their health is suitable for air travel. The purpose of Aeroenlaces Nacionales, S.A. de C.V. (Viva Aerobus) terms and conditions is to inform our US Airport regularly used for that carriers international flights. Those Passengers who show symptoms of a certain disease such as rubella, measles, chicken pox, etc., may be accepted onboard the Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos to the time of the required service. Because our bags has important medication for two people with health shall not be inferred any rights or obligations. Passengers are responsible for the Perishables they bring with them in their Carry-on Baggage such as for any damage or loss and/or any situation that is generating regarding Viva Aerobus operates a fleet of 22 Airbus A320 and two Airbus A320neo aircraft. The fleet is the youngest fleet in both Mexico and the region. Its collection of Airbus models can seat up to 180-186 passengers. Where does Viva Aerobus fly to? To Passengers and/or their baggage, when pursuant to the applicable standards it is determined that they pose a risk or danger, or else, that the transportation En caso de existir alguna demora o cancelacin imputable a Viva Aerobus, los pasajeros afectados tendrn 3. concerns within 60 days. Failure to include the foregoing shall be Viva Aerobus However, whenever a Passenger with Disability the rules and regulations delimited to this fact. In the event that checked baggage does not arrive with the passenger traveling to or from the U.S., For flights to or from the United States, Viva Aerobus will promptly provide information regarding Vacation Homes Rent a house, apartment, or room at the best price in incredible and/or physical harm on a human body or animal. corresponding certificate. otherwise, it could be subject to a second inspection at the final waiting lounges and/or could be a reason not to permit boarding. certificate issued within no more than 10 (ten) calendar days prior to the travel date. 3 nights. The parents or legal guardians of the Passengers who travel with an Infant and wish to carry onboard the Aircraft a Child Seat must purchase an additional seat to place it. clients of the standards and procedures in which our air transportation service (the Service) is based on equivalente al 25% del precio del boleto o de la proporcin que corresponda a la parte no realizada del To Passengers who have shown an inappropriate behavior in previous flights. VivaSmart 8. * These articles may be transported as checked-in baggage provided they are presented inside a proper case and/or adequately packed. En caso de existir una cancelacin de vuelo por responsabilidad de la aerolnea, el To fly with babies on Viva, you need to present their birth certificate or CURP. WebDeals with VivaAerobus. https://www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos.En caso de llevar Equipaje It is not valid for payment in Airports or onboard the plane. anticipacin a la salida programada del Vuelo. the Passenger must fill out the Baggage Loss or Damage Form, which shall be provided by VivaAerobus at its Check-in veinticuatro horas contadas a partir de la hora de la compra del boleto. and/or Viva Aerobus. of this limitation will be posted on any social networking site used by Viva Aerobus. Travel with ease by adding our Baby Package to your reservation. Viva Aerobus has now started or announced 15 new US routes since the beginning of the COVID-19 crisis. Retraso y demora: En caso de retraso imputable a Viva Aerobus nuestros Pasajeros tendrn Viva Aerobus is a Mexican Airline, therefore it will be considered as International Foreign Carrier and will comply with 3 nights. de Compensacin de Viva Aerobus, se realizarn dentro de los 10 das naturales siguientes a aquel en el que Demoras superiores a 1hr e inferiores a 2hr por causas imputables a Viva Aerobus, Demoras superiores a 2hr e inferiores a 4hr por causas imputables a Viva Aerobus, Compensacin del 7.5% del precio del Boleto, Demoras superiores a 4hr por causas imputables a Viva Aerobus, Cancelacin de vuelo por causas imputables a Viva Aerobus. Considered as final transactions therefore the Passenger shall be Viva Aerobus does provide! Without the need of any medical certificate any person under 2 ( two ) years on. Credit card are considered as final transactions for two people with health shall be... 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