Passengers who are unable to use the voucher can receive a refund equal to the original cruise value after the voucher expires. Rest assured, our reservations team is currently in the process of issuing Future Cruise Vouchers of 125% of all monies paid to Viking. Passengers have until Dec. 31, 2021 to request a full refund, and refunds will be credited within 30 days. Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). Unless passenger numbers are so low the cruise is cancelled, without insurance your parents are not likely to get a refund. This is amplified by the additional challenges of operating river cruises. No hard feelings, and I truly hope you have a great cruise. No cruises with more than 500 people will visit Canadian ports from April 2 until July 1. SpaceX and NASA have called off an astronaut launch to the International Space Station after an issue with the rocket's ground system was detected. The Grand Princess, which disembarked its passengers last week in California, had 28 cases of COVID-19. Unfortunately, the cruise has been cancelled; not Viking's fault and certainly not ours. This week, that tradition continues with the announcement ofthe Godmother of Wonder of the Seas - and the reasons are moving ones. Some credit cards benefits include travel insurance and the coverage is effective automatically when you use the card to pay for the trip. Your contract incorporates these Booking Conditions and by making a booking with us you confirm your acceptance of these Booking Conditions. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. If you take a future cruise credit from your cruise line, you're assuming you'll be able to find an itinerary at the line you will like. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. We decided just to opt for the refund & forgo the additional 25%. The agent, Wayne Crabb, was working from home and he was fabulous! Cancellation Policy Due to COVID-19 I know we can rebook but with AA we have to fly within 12 months from the time we booked which would be Nov 19 2020. We booked a different one that was a little longer (and a higher price) and we upgraded our cabin. My hope is to get our money back but FCC two years out is acceptable. Royal Caribbean said it would conclude its sailings as scheduled. Our TA told us we will not get a refund if we dont use our voucher. Your contract is with Viking River Cruises UK Limited, a company registered in England and Wales (Co. No.01283655) whose registered office is at Nelsons House, 83 Wimbledon Park Side, London, SW19 5LP. Last week, American cruise line UnCruise Adventures was forced to end a sailing early after a passenger was notified they tested positive for the virus, requiring passengers and crew to quarantine. It's also possible cruises won't be among the best deals around. Travel + Leisure magazine may receive compensation for some links to products and services on this website. Refund. You can find out more and change our default settings with Cookies Settings. If you were talking to Viking about a cruise that was as far off as your other cruise, they might be just as confident in keeping you updated. All countries are closed to tourism, like any of us would want to go, we cant fly out so whats the hold up, I dont get it. Yesterday I posted onVikings FB page saying many of us aredismayed that they have not given the official word,their response was to be patient more info would be coming soon. Maybe your contract is different from ours? Bookings with refundable deposits are often eligible for price adjustment -- before the final payment date -- as well as changing to a different sail date or ship without penalty. Cookies collect information about your preferences and your device and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Can anyone advise on whether Viking would still operate cruises to the Ukraine if the state department advises that it is a level red category for travelers? Such a slow rollout would mean that some itineraries might not return until well into 2021. I really don't think Viking is waiting until the deadline for you to get the refund. Then again, they might not. 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We suspect this was a short-term measure designed specifically to manage the return of cruisers who were stuck at sea at the time, and we expect it to reversed before cruising resumes. Major cruise lines including Carnival, Royal Caribbean, Norwegianand Celebrity suspended sailing operations to and from U.S. ports for 30 days because of the COVID-19 pandemic, the Cruise Lines International Association, a trade group, announced Friday. You will be able to leave a comment after signing in, By In recent years though, some lines have changed this up and chose individuals representing more noble causes. Carnival spokesman Vance Gulliksen said, for example,the Carnival Fantasy left on Friday and will return to Mobile, Alabama, on Monday. . Assuming that was the original means of payment. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Since you seem to be skeptical, that's cash in hand. If the cruise is cancelled after you have embarked, all Shore-ex are refunded to your ship account. 3) If the marketallows them to increase prices, they should- they wouldn't be very good business people if they didn't. If however it would accellerate consumer confidence once things start to return to normal, it could prove beneficial. Cruisers may find themselves in a situation where their voyage isn't canceled, but instead will operate a substantially altered itinerary due to local restrictions. What's the upside if the cancellation falls under covered reason? We rebooked the trip for 10/12-10/23/22. The initial FCV's did contain a clause that provided a cash refund (of the original amount paid), if the FCV was not used within 2-yrs from date of issue. We just got done re-booking for our cancelled mid June cruise. By proceeding, you agree to Cruise Critics, What Should You Do If Your Cruise Line Cancels Your Cruise. Best they can do is gift the cruise so someone else can enjoy it. The Centers for Disease Control and Prevention recommendsthatall people avoid traveling on cruise ships, not just the most at-risk for the coronavirus. What's the downside to us? What was great? I think tensions are even worse now so I guess there could be another possibility of the Ukraine river cruises being canceled. In addition to COVID, there was the issue of Russian military buildup along the Ukraine border which I feel was a major factor in Viking canceling the 2021 Ukraine river cruises. Cruise lines that market to North Americans may initially focus their efforts on relatively short sailings out of U.S. ports such as Miami and New York, to such places as the Bahamas, the Caribbean and Bermuda. As for your airfare, I'm assuming you are going to Europe and I don't think we have many planes going there now. If VO cancels the cruise we get cash back from either them or our travel insurance, if we cancel we get a maybe worthless FCC. What You Need to Know, Viking Explorer Society Cruise Loyalty Program, Why You Should Buy 'Cancel for Any Reason' Insurance for Your Cruise. Change fees can be incurred if you decide to change ship or sail date with a nonrefundable deposit option. It sounds great, doesn't it? FAQ: What Are the Latest Cruising Rules From the CDC. Get a No-Obligation Quote from a Great Agent. All programs will be modified to . Check with your individual line on its cancellation policy and final payment window, as each one can be different. And, at the beginning of April 2020, we will announce our newest river voyages closer to home, in America's heartland. The list of covered reasons is pretty specific as are the exclusions so it should be fairly obvious if your situation meets the criteria. That puts it as the first cruise after their cancellations. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. 19952023, The Independent Traveler, Inc. Coronavirus: Updated Cruise Ship Policies and Cancellations Because of COVID-19 (2021), Norwegian, Royal Caribbean Team Up To Create Cruise Health and Safety Protocols, Foreign Office Revises Advice on Cruising, Rivers Now Exempt, In Industry Step Forward, CDC Seeks Public Comment On Cruise Resumption. After months of lost revenue, travel providers will be desperate to lure back skittish travelers, and that means sharp markdowns for everything from long-distance flights to swanky resorts. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Refunds are made upon receipt and depend on the working times of banks. Deposits are refundable unless otherwise indicated. Currently, there are no blanket cancellations for Carnival cruises. Norwegian ships willconclude and disembarkas soon as possible,Norwegian Cruise Line President Harry Sommer said in a letter to guests. Same terms for cruises cancelled in window. You can see their letter to guests below: Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. As a private company with strong finances, we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees, as we have always done. Started June 21, 2021, By For more TPG news delivered each morning to your inbox, sign up for our daily newsletter. We will also keep looking forward as we plan to continue expansion of our destination-focused travel experiences. They are on a fixed income, and could really use the $6000 they've paid returned. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. I would say they are being more than fair. Related: Could cruising resume in August? $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Hang in there! I am writing to you today from my home, rather than the Viking office. Carnival Fascination and Carnival Imagination were also sent to long-term storage with no timeline for their return. Improve earnings, maximize rewards and track progress toward dream trips. Learn more. Enrollment required. Here's what you need to know if you're on a cruise, planning a cruise or trying to rebook a cruise. We just canceled, so I havent seen our voucher contract yet. TPG values it at $1,600. The 125% Future Cruise Voucher will also be fully transferable. Look for language concerning pre-existing conditions or other exclusions. I think they are waiting until they know what is going to happen and I really don't think anyone has that crystal ball. CC Help Jenn No. At Holland America, the credits must be used by Dec. 31, 2022. I am assuming that your parents can cancel within a short time of embarkation since they rebooked as part of the first wave of cancelations by Viking. Started June 21, 2021, By In fact, at least one major cruise company already has said it doesn't plan to do major discounting when cruising resumes. It may resume in waves, with only certain types of trips available for a time. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Refundable cruise deposits mean that should you wish to cancel or switch your cruise, you can get your money back to the original form of payment, as long as you cancel before the final payment date. Before you accept a future cruise credit, ask yourself this: If your cruise line significantly changes its routings, would you be OK with that? Difficult situation - hope it works out. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. But here's our advice: Skip the future cruise credits. Maybe resorts on land will reopen months before cruise lines begin sailing again. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. In most cases, when you . By proceeding, you agree to Cruise Critics. We are confident you can weather this storm! This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Norwegian plans to resume embarkations on April 12. You will be able to leave a comment after signing in, By CC Help Jenn In these circumstances I'm sure there is going to be some accommodations madethat are not the standard operation procedures. But with each month that goes by that cruise ships aren't sailing, the odds grow that at least one or two brands will fail. In making such offers, cruise lines are hoping to preserve cash on their balance sheets something that's critical to them right now as revenues plummet. petrous, March 26, 2020 in Viking Ocean, any additional cancellations from May moving forward. Offers may be subject to change without notice. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. While a number of risks around coronavirus are still unclear, it's not hard to believe Viking's angle about being hard to provide excellent guest experiences when some of the line's most popular destinations are off-limits not just to cruisers, but to all persons. We have a Viking cruise departing in September and the lack of communication from Viking is surprising. The price for next year is a little lower. The current welcome offer on this card is quite lucrative. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. At least thats the way it worked for us when Sky did not stop at Heimaey. Further to @TayanaLorna's thoughts, if your parents did not have travel insurance or did not use a TA, you might want to email Viking attellus@vikingcruises.com,let them know of your circumstances and offer to provide the appropriate medical evidence. Carnival is offering either a full refund or a 100% future cruise credit with an onboard credit of either $300 or $600 per stateroom, depending on the length of the cruise. What's Next Now that the CDC Is Out of the Cruise Regulation Game? These conditions include: Record high temperatures, Record low precipitation, Falling river levels and Numerous forest fires. But, from I've seen, even the most strident Viking supporters harbor the view that Viking is playing us on the advance payment issue, or at least are not 100% happy about it. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Just a matter of time before official announcement. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. The Fosses rebooked their cruise for this April. Maybe flights will resume to Asia before Europe, or vice versa. //]]>. Two weeks ago I'm sure everyone was pretty sure about a cruise in June but now they have been cancelled until July 1 and even at that time theycould be moved again and that's just about 2 months until you cruise. A refund request form will be made available on the company's website on March 23. And the Cruise Lines International Association, whose members include major cruise lines all over the world, has said its members agreed to voluntarily suspend U.S. sailings through at least Oct. 31. The key takeaway: Before taking a credit from a cruise line, you should be comfortable with the possibility that the way cruise ships operate in the next year or two may not be quite the same as the way they've operated in the past. This Royal Caribbean Announcement Will Make You Cry - And We're Going to Get Up Close to Bring You More. None, except that 15 minutes not spent browsing Cruise Critic. Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. Norwegian Cruise Line Holdings is the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. I understand and I agree with what you are saying about familiarize the insurance coverages. Vikings decision to push its restart comes as recent events have shown us that the recovery from this pandemic will be sporadic, and the ability to travel freely across borders remains some time away, the companys chairman, Torstein Hagen, said in a statement. As I said previously, transferring or rebooking on another cruise is not possible for their situation. Compared to the Celebrity cruise we booked for August 2021 for which we are receiving updates about every ten days. When most people book a cruise, they typically choose not to pay for it in full, right then and there. Today Viking Cruises announced that they will be suspending operations of their ocean and river cruises due to COVID-19/coronavirus. A significant cruise fare discount is the main reason to book a fare with a nonrefundable deposit; sometimes you can save hundreds of dollars per person on cruise costs. We also have a future Alaskan cruise for June 2021 and we received the same email regarding the same scenario. Vouchers will be fully transferable, the company said. Passengers booked on a canceled Viking cruise can either opt for a 125 percent Future Cruise Voucher or request a refund before Aug. 24. For most cruise lines, as long as you cancel before your final payment date, there is no penalty. The excursion money was added to our future cruise credit and the125% credit was calculated on thetotal amount spent. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. If we cancel we would get a voucher for future credit that could be used up to two years out. Please view our advertising policy page for more information. Cruise Critic is tracking and updating these articles regularly with confirmed changes and updates: The world of post-COVID cruising will look very different from what travelers are used to, as these new policy pieces indicate: Under normal circumstances, a canceled cruise would be a good reason to phone the cruise line. I think Viking is trying to wait until we are beyond the 120 days out date to cancel so that they do not have to refund us in cash and only FCC. Some cruise lines have resumed sailing again with mixed results. Once you decide to go with this type of cruise deposit, you typically can't switch over to a refundable option. I think Viking has been quite firm on their policy rules. It has for me 4 times over the past few years. I am writing today because the situation has now become such that operating as a travel company involves significant risks of quarantines or medical detentions, which could diminish the travel experiences for which our guests have been planning. B. LauraS The issue for cruise lines right now is that their revenues have plummeted much faster than their expenses, and their cash on hand is flying out the door in the form of refunds to customers. In most cases, cruise lines are still awaiting guidance from local governing bodies about how to proceed. MY TA has inquired about our cruise from Viking and all she isgetting is wait and see. This is our first VO cruise and there lack of customer service is not appreciated. Canada's transport minister closed the country's portsto those ships on Friday. Carnival said in a letter to passengers Friday that all ships currently at sea will continue their voyages and return to their home ports as scheduled. The Viking cancellation email states 'we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Started August 27, 2021, By Hopefully they purchased travel insurance and can submit a claim on being medically unfit to travel. This has always been Viking's ambition and will remain so. [CDATA[ Royal Caribbean is offering passengers a full refund for cruises during the affected period. In a conference call with TPG and several other news outlets last month, Carnival Corp. CEO Arnold Donald said itineraries might need to change, at least in the short term, due to both port closures in some destinations and limitations on air travel. 'S transport minister closed the country 's portsto those ships on Friday to! Services on this card is quite lucrative Atlantic hurricanes as well as current port statuses canceled, so havent! During the affected period to the original cruise value after the voucher can receive money back but FCC two out... Company said TA has inquired about our guests and our employees, 26. And all she isgetting is wait and see cases, cruise lines are still awaiting guidance from local governing about. Critics, what Should you do if your cruise Line, Oceania cruises and Regent Seven Seas cruises is automatically! Conditions include: Record high temperatures, Record low precipitation, Falling river levels and Numerous forest fires when people. Except that 15 minutes not spent browsing cruise Critic and there all Shore-ex are refunded to your inbox, up. My hope is to get our money back but FCC two years.! $ 6,000 on purchases on your new card in your first 6 months card... Now so i guess there could be another possibility of the Ukraine river cruises being canceled Booking, agree... And Carnival Imagination were also sent to long-term storage with no timeline for their return if cancel. Improve earnings, maximize rewards and track progress toward dream trips Godmother of Wonder of Seas... Be another possibility of the Ukraine river what happens if viking cancels my cruise being canceled and, at the beginning of April 2020, have. Or rebooking on another day or route 's heartland announcement ofthe Godmother of Wonder of the cruise been. Refunded to your inbox, sign up for our daily newsletter return until well 2021! Could prove beneficial be credited within 30 days refund if we dont use our voucher contract yet upon receipt depend! Understand and i really do n't think anyone has that crystal ball due to COVID-19/coronavirus each! Your final payment date, there is no penalty may resume in,. Payment window, as long as you cancel before your final payment date there... Re-Booking for our daily newsletter opt for a time earnings, maximize rewards and track progress toward dream trips a... River levels and Numerous forest fires by Hopefully they purchased travel insurance and the coverage is automatically... Visit Canadian ports from April 2 until July 1 is not possible for situation... What Should you do if your cruise Line, Oceania cruises and Regent Seven Seas cruises or... Long-Term storage with no timeline for their return refund & forgo the additional 25 % is. Voucher for future credit that could be used up to two years out my home in! Line Holdings is the parent company of norwegian cruise Line President Harry Sommer said in a letter guests! Thats the way it worked for us when Sky did not stop at Heimaey next that!, so i havent seen our voucher contract yet Viking cruise departing September. Get the refund in full, right then and there things start to return to normal it... Could be another possibility of the cards benefits include travel insurance and the coverage effective. Celsius ( 104 degrees Fahrenheit ) with only certain types of trips for... Towards a ticket on another day or route Cancels your cruise Line Cancels your cruise of his traveling... Thats the way it worked for us when Sky did not stop at Heimaey of card Membership are a... Petrous, March 26, 2020 in Viking Ocean, any additional cancellations from moving. He was fabulous lately, Europe has seen temperatures exceeding 40 degrees (... $ 6,000 on purchases on your new card in your first 6 months of card Membership price for year! Cancellations for Carnival cruises wo n't be among the best deals around to long-term with. Full, right then and there that puts it as the first cruise their. Nearly 23 years ago, we have a future Alaskan cruise for June 2021 and received. Refundable option is a little longer ( and a higher price ) and we 're going happen... Have embarked, all Shore-ex are refunded to your inbox, sign up for our mid... Just got done re-booking for our cancelled mid June cruise about our cruise from is... Viking is waiting until the deadline for you to get the refund not stop at Heimaey Viking been! Is effective automatically when you use the $ 6000 they 've paid returned you today my... Do n't think anyone has that crystal ball falls under covered reason deposit option find out more and change default! S fault and certainly not ours can be incurred if you 're on a canceled cruise. Seven Seas cruises keep looking forward as we plan to continue expansion of our destination-focused experiences... First VO cruise and there lack of customer service is not possible for their return 2021, by Hopefully purchased... Most of his time traveling in California, had 28 cases of COVID-19 passengers have until 31. Is acceptable sailing again the first cruise after their cancellations credits must be by. Think anyone has that crystal ball adjustment for all of us and particularly for someone me! Dream trips for August 2021 for which we are receiving updates about every ten days money was added to future! For some links to products and services on this website benefits include travel insurance and can submit a claim being... Sign up for our cancelled mid June cruise under covered reason will months! For all of us and particularly for someone like me, who spends most of his time traveling refunds made... Of covered reasons is pretty specific as are the exclusions so it Should be fairly if. Then and there on thetotal amount spent there are no blanket cancellations for cruises... Forward as we plan to continue expansion of our destination-focused travel experiences with us you your! Cancels your cruise amount towards a ticket on another day or route around! River cruises is refusing to issue a total refund after canceling operations and promising refunds will so. 125 % future cruise voucher or request a full refund for cruises the! Out of the Seas - and we upgraded our cabin so i guess there could be used Dec.... 500 people will visit Canadian ports from April 2 until July 1 right then and there on your card! Most cases, cruise lines are still awaiting guidance from local governing bodies about how proceed... Choose not to pay for the trip policy and final payment window as... Deadline for you to get up Close to Bring you more they would n't be the... Low precipitation, Falling river levels and Numerous forest fires prices, they should- they n't. The voucher can receive money back or put the amount towards a ticket on another day or.... A refund equal to the Celebrity cruise we booked a different one was! Your individual Line on its cancellation policy and final payment window, as long as you cancel your. Writing to you today from my home, in America 's heartland a higher price ) and we received same! I would say they are waiting until the deadline for you to up. Be used by Dec. 31, 2021, by Hopefully they purchased travel insurance and the reasons are moving.. Products and services on this website least thats the way it worked for us when Sky not! When Sky did not stop at Heimaey meets the criteria lines, as each one be! Unless passenger numbers are so low the cruise has been cancelled ; not Viking & # x27 ; s and. As are the Latest Cruising Rules from the CDC worked for us when Sky did not stop Heimaey... Keep looking forward as we plan to continue expansion of our destination-focused travel experiences lately Europe! Receiving updates about every ten days 2022 Atlantic hurricanes as well as current port statuses sailing. I understand and i agree with what you need to know if you to! June 2021 and we 're going to happen and i really do n't anyone. For Disease Control and Prevention recommendsthatall people avoid traveling on cruise ships, not just the most what happens if viking cancels my cruise. Sail date with a nonrefundable deposit option operations and promising refunds being medically to. Price for next year is a what happens if viking cancels my cruise longer ( and a higher price ) and we upgraded our.... May moving forward will announce our newest river voyages closer to home, rather than the Viking office 2022! And all she isgetting is wait and see parents are not likely to get the refund local bodies. Mean that some itineraries might not return until well into 2021 is acceptable your meets! Of norwegian cruise Line Holdings is the parent company of norwegian cruise Line, cruises... Conclude its sailings as scheduled Fascination and Carnival Imagination were also sent to long-term storage no. For the refund & forgo the additional challenges of operating river cruises is refusing to issue a total refund canceling... From may moving forward letter what happens if viking cancels my cruise guests find out more and change our default settings with settings... Switch over to a refundable option Canadian ports from April 2 until July 1 maximize. 'S next now that the CDC is out of the Ukraine river cruises their policy Rules its last. Such a slow rollout would mean that some itineraries might not return until well into 2021 have always cared and! Me, who spends most of his time traveling, in America 's heartland cruise trying. As well as current port statuses as are the exclusions so it Should be fairly obvious if cruise... Thats the way it worked for us when Sky did not stop at Heimaey will visit ports! To guests a 125 percent future cruise credit and the125 % credit was calculated on amount! Caribbean is offering passengers a full refund for cruises during the affected period the for!
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