Settings > Installation Settings > Equipment > Furnace > Fan Control in Heat Mode > HVAC. When the thermostat is not in auto mode, there is a single target temperature. Turn it off, wait at least one minute, then turn it back on again. But the aux heat NEVER came on. 45 30 Installation It looked as though the heat pump had gone out since it was only running on auxiliary heat source, and there was NO warning from Ecobee. Unfortunately, in extremely cold weather, even a properly working heat pump does not reach temperature set on thermostat. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. Maintenance Reminder: You are due for regular maintenance. For example, you can change the minimum difference between the current temperature and the set point required to turn on the heater. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. Recently, I installed an Ecobee 3 thermostat and now appear to have no aux or - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: Not sure if the heat is on? The HVAC is a heat pump, with the air handler in the attic. Set the HVAC to Auto. We’ve always been using an old simple thermostat for use with the house’s stove which uses a millivolt connection. The learning and heating algorithms were not designed with electric heating in mind. 4) Auxiliary heat is malfunctioning Below 40 degrees, your heat pump struggles to heat your home. The ecobee will not be compatible with high-voltage systems. It cannot be done using the Ecobee app or website. Was a massive remodel, so just about everything is new. Some users have reported that switching their fan control from the thermostat to the furnace has worked for them when their heat wouldn’t turn on. Everything else in the house is gas fired heat. ecobee recommends turning off the compressor when outdoor temperatures drop below 35˚F; however, this setting is not ideal for energy efficiency and costs. Select Aux Heat Max Outdoor Temperature; select between 30 and 45 degrees; select Save. I have two heat pumps each with an Ecobee3. When ecobee switches over to Aux Heat, my Wink app sends me a notification (it's the only reason I still have the Wink app on my phone, tablet, etc). Try switching the breaker for the furnace power to see if that restores power. This may seem obvious, but the first thing you should do if Ecobee isn’t turning on the heat is to check the heat set point. Your Ecobee thermostat calls heat from your furnace, so if the furnace doesn’t have power, there will be no heat. I reinstalled the old thermostat and it is working as expected (heat + fan). I then re-installed the Ecobee and when I turn on the heat only the fan starts up - the heat doesn't even attempt to kick on. The ecobee doesn't even know the defrost cycle is happening and it certainly doesn't tell the aux to kick on. My ecobee thermostat won't turn on. So it relies on an auxiliary (AUX) heat coil (like the ones you see in a toaster) or a furnace to heat your home. Not compatible with multi-stage heating and cooling, heat pump with auxiliary heat or electric baseboard heating. Even when the furnace has power, some users have found that switching the breaker solves their problem because it resets the furnace. It's homekit compliant, which is great, but it's not the ecobee I bought. Press question mark to learn the rest of the keyboard shortcuts. Designed by Elegant Themes | Powered by WordPress, How to Transfer your Ecobee to a New Owner. Cool Not Responding: The system has failed to cool the home. For the past two years, whenever the outdoor temp has dropped below 40 degrees or so, the aux heat is supposed to kick in. Check to make sure the vents are clear; there shouldn’t be anything directly in front of them. Press J to jump to the feed. If the flame icon is white, the thermostat is not calling for heat. Now that you know the potential causes of Ecobee not turning on the heat, you will want to know how to troubleshoot this problem. The R wire needs to go into the Rc terminal on your ecobee. If your Ecobee smart thermostat isn’t turning on your heater, your heat set point, or desired temperature, may be the same or lower than the current temperature in your home. Even in the depths of winter, my second floor never got over 63 degrees. The heat point on the thermostat is set lower than the temperature in the house. tgrant48 November 14, 2019, 3:50pm #2. I would like that as well. I have a heat pump system with aux heat. 4) Auxiliary heat is malfunctioning Below 40 degrees, your heat pump struggles to heat your home. The heat won't kick on even though the room temperature is well below the set temp. So it relies on an auxiliary (AUX) heat coil (like the ones you see in a toaster) or a furnace to heat your home. Auxiliary Heat Run Time: Auxiliary heat source is running too often. It seems to fail especially when a schedule change causes the desired temperature setting to raise. Google … After trying just about everything, I had the HVAC guy come out and install a honeywill programmable thermostat. Check out this article for more information about the Power Extender Kit and how to install it. It's worked fine for the past few winters, but this year I'm noticing that the upstairs one will simply not engage Aux Heat unless I force it on manually. I reinstalled the old thermostat and it is working as expected (heat + fan). Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. If it isn’t connected yet, try closing the menu, waiting a few more minutes, and then opening again. This diagram illustrates the wiring connections for a heat-pump system with auxiliary heating. For example, lowering the heat differential temperature will cause your heater to turn on sooner. My ecobee is making a "clicking" noise and will not turn on! Contractor's Assistant: ... Its a new house, we had it built and the hvac company had problems getting the thermostat to work during the summer and after a few trips they finally were able to get it working. Auxiliary Outdoor Temperature: Your auxiliary heat source is running at higher than expected outdoor temperatures. Other solutions to try are resetting the furnace power at the breaker box and cleaning your furnace. I have been searching the internet and found a few different ... if you are electrically or mechanically deficient then you want to hire the work. Which is extremely easy to do with an Ecobee thermostat. First, make sure your thermostat is set to Heat or Auto mode. It supports up to 2 stages for heating and 2 stages for cooling as well as up to 2 stages of auxiliary heat (so it actually supports a total of four stages for heating). The easiest is probably the ecobee. Need help connecting my ecobee thermostat to my goodman heat pump. If after reviewing the compatibility and installation information, you learn that an ecobee thermostat will not work for you, please consider the other smart thermostats available at our store. Does Chamberlain MyQ Work With Alexa? You can also tell the auxiliary heat to stop working when the temperature outside your home reaches a certain degree. The furnace is not receiving power. I live in the mid alantic, so temps range from 100 in the summer to 20s in the winter. Out of the box, the Ecobee doesn't work that way. Finally, you can simply say, “Alexa, tell ecobee I’m cold”, and ecobee will automatically raise the temperature in your home. Back … This can be done by going to MENU > SETTINGS > INSTALLATION SETTINGS > THRESHOLDS > COMPRESSOR MIN OUTDOOR TEMP. How can I troubleshoot? When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not … For the past two years, whenever the outdoor temp has dropped below 40 degrees or so, the aux heat is supposed to kick in. If your heat still isn’t turning heat, call Ecobee customer service for additional support: 877-932-6233. In your case that means never using the furnace. Adjusting these heat settings can only be done on the Ecobee thermostat interface. They were very comfortable getting it installed and running. HVAC equipment manufacturers and the Air Conditioning Contractors of America (ACCA) do not recommend turning off the compressor at all. Since no one had made changes in the settings, I called out a repairman who found that the heat pump was not the problem, checked the settings on the Ecobee, and found that it was not allowing a dual heat source--the way it has been programmed for 5 … It was very cold last night, and the Ecobee just ran the heat pump all night long even though it … ecobee3 manages auxiliary heating through the W1 & W2 (if there is more than 1-stage of aux heat… There are a few things you can do to prevent your furnace from overheating: When your Ecobee thermostat isn’t turning on the heat, the solution may be to change your heat set point, the heat threshold settings, or the fan control. Have three ecobees installed in the house for multi zone HVAC, all of which were installed by the HVAC installer company. Avoid running your heater for long periods during the winter. Changing the heat set point can be done on the thermostat interface or in the app. So we could tell right away after checking our connections that everything was set up right. Ecobee is clearly trying to turn it on and even gives me the "aux heat running for too long" message from time to time. Dec 12, 2020 | Smart Thermostats, Troubleshooting. Look for the orange flame icon on the thermostat display. The ecobee will work with about 95% of HVAC systems. And it requires extra wiring that has to be set-up by a professional. The ecobee thermostat supports the following key concepts. 2. If you have a heat pump installed: 1. That's why, recently, I awoke feeling like I was sleeping in a sauna. Ecobee is clearly trying to turn it on and even gives me the "aux heat running for too long" message from time to time. Contractor's Assistant: ... Its a new house, we had it built and the hvac company had problems getting the thermostat to work during the summer and after a few trips they finally were able to get it working. The current thermostat is a RiteTemp 6025. However, what if your Ecobee doesn’t turn on the heat? 1 Like. When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not … Need help connecting my ecobee thermostat to my goodman heat pump. When temperatures get very cold here (say, 20 or below), my condo really struggles to maintain temperature, while giving me alerts that the Aux has been running too long. If after reviewing the compatibility and installation information, you learn that an ecobee thermostat will not work for you, please consider the other smart thermostats available at our store. Which is extremely easy to do with an Ecobee thermostat. Ecobee gives users a lot of control over their thermostat. 240V (or line voltage) systems should only be handled by professionals and require precise calculations to make sure they are fully compatible. When you make a manual temperature change, it stays that way until you clear it. It should be higher at least 1 degree higher than the current temperature in the house. If your furnace still isn’t turning on, you may need to hire an electrician to service it. As we head into winter, you will likely be using your Ecobee smart thermostat for heat more often. Ever. Hey guys, I think I'm having a problem whereby the Ecobee isn't actually activating the auxiliary heat on my heat pump. Press Menu on the main screen. If this isn’t the first time you have had an issue with receiving power from your furnace, you may want to use the Power Extender Kit that came with your Ecobee thermostat. 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